REFUND POLICY

At Onami TCG, we want you to be happy with your order. If something is not right, please contact us and we will do our best to help.

We offer a 7-day return policy, meaning you have 14 days after receiving your item to request a return.

To qualify for a return, the item must be in the same condition that you received it, unused, undamaged, and in its original packaging when applicable. You may also be asked to provide your order confirmation, receipt, or other proof of purchase.

To begin a return request, please contact us at onamitcg.support@gmail.com.

Once your return request is reviewed and accepted, we will provide instructions on how and where to send your item. Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

For any return-related questions, you can contact us anytime at onamitcg.support@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong item, contact us immediately at onamitcg.support@gmail.com with your order details and photos of the issue.

We will review the situation and work with you to make it right.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued back to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at onamitcg.support@gmail.com.